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Download our free customer service templates below! Steven Macdonald is a digital marketer based in Tallinn, Estonia. Since working with SuperOffice, he has led the growth of the blog from 0 to 2.

Customer Service Sample Call - Product Refund

You can connect with Steven on LinkedIn and Twitter. View all articles by Steven MacDonald. A great post that illustrates the relevance of customer service. Businesses should be built around delivering amazing customer service that constantly delights the customers. I really liked that you pointed out how important a good customer service experience is, particularly when it comes to a "word-of-mouth" reputation.

Often, people will express their disdain for poor customer service to their family and friends. That can really lead to a loss in potential customers, which is something you undoubtedly want to avoid. The importance of customer satisfaction coupled with excellent delivery of goods and services can not be underestimated because from it alone comes the defining moment for the company and its endeavor to grow as a business.

Such a brilliant article right here. Great post! Helps explain the how and why customer service reps go extra mile in providing excellent service to customers in an organization. It's very informative and easy to understand. Indeed, customer satisfaction is a great plus in a company, better than any marketing strategies.

Thanks for sharing.

What does a customer service representative do?

Point out what you have that competitors don't, instead of pointing out what is wrong with your competitors, because bad advertising is still advertising. The customer will shop around and end up asking the competition about what you pointed out you had they didn't and come right back to you. Its a mistake that politicians are making these days in campaigns.

Bashing only makes the basher look bad, and gives free advertising to their opponent or competition. Well said, Good info. From above Always get confirmation from the customer that the issue has been fixed. They may be having trouble following your instructions. Great article , word of mouth can make or break a business. Going the extra mile to ensure your client is happy never hurts anyone, and helps build a better business for you and them. Great points. Thank you for this article.

Customer Service

So, if so much is known and proven about creating quality service. Why are there 'so many' establishments with poor to dismal service? Our present service in America really is quite dismal. Yet, most owners are happy with 'okay' what THEY think is okay. I really believe most Americans are lazy, and are very happy if they are doing 'okay'. They blame everyone else but themselves. Every business has the potential to become profitable. Thank you for your time.

Giving Customers the Kind of Customer Service That Keeps Them Coming Back

Well said, David, and I completely agree. Far too many business owners put good customer service at the bottom of their priority list. It should be at the top! Great and well-written post. Customer satisfaction plays a vital role in the business success, so it is important to make your customer as happy as you can. Thanks a lot for sharing the information. Great article, and especially love reading the examples. Thank you! These tips are great. It is the best option to reply fast to customers and take care of them, talk to them politely and solve their problems as soon as possible.


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These are the major issues customers feel while doing business with companies. Would you agree that "The Strategic Sweet Spot" in a company should be excellent customer service? Do you feel that this could have a great advantage on setting you apart from your competition the most?


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Thanks for sharing this beneficial information with us and I especially like the customer service examples. No doubt every customer wants the best service when they purchase products and their feedback really helps to know the customers experience. Indeed, a great article Steven!

The ways it explained the service really helps in understanding the value of customer satisfaction. Start Free Trial. If you want to stand out, you need to rethink how you treat your customers. Provide excellent customer service. We share 5 ways to help you deliver great customer service, including real-life examples from Lexus, Starbucks, Amazon and more.


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Know your customers Great interactions begin with knowing your customers wants and needs. Fix your mistakes Not taking responsibility of your mistakes is a sure fire way to getting a bad reputation. Go the extra mile Going the extra mile will not only result in an indebted and happy customer, it can also go a long way in terms of keeping yourself on their radar for future business.

Think long term — A customer is for life Think long term when dealing with customers.

16 Customer Service Skills Every Employee Needs

How important is it to deliver excellent customer service? To address this argument, many organizations have employed a variety of methods to improve their customer satisfaction levels, and other key performance indicators KPIs. A report rated ten companies high in customer service: [11]. From Wikipedia, the free encyclopedia. Main article: Customer support. Automated attendant Customer experience management Customer experience transformation Customer relationship management Customer satisfaction Customer service advisor Customer service representative Customer service training Demand chain Institute of Customer Service UK Interactive voice response Live support software Privacy policy Professional services automation Public Services Sales Sales process engineering Sales territory Service climate Service system Social skills Support automation Technical support Help desk software.

Retrieved 29 Oct Selden Quality Progress : 59— Handbook of Services Marketing and Management. CS1 maint: Uses authors parameter link doi : Simpler Media Group. Retrieved 2 June Fast Company. BBC News. October 3, Retrieved October 27, Service this: Winning the war against customer disservice 1st ed. Last Chapter First. Retrieved June 6, Categories : Customer service Services marketing. Namespaces Article Talk. Views Read Edit View history. In other projects Wikimedia Commons. By using this site, you agree to the Terms of Use and Privacy Policy.